{"id":3046,"date":"2026-02-10T11:21:21","date_gmt":"2026-02-10T04:21:21","guid":{"rendered":"https:\/\/thomastrinhtoan.com\/?p=3046"},"modified":"2026-02-10T11:21:21","modified_gmt":"2026-02-10T04:21:21","slug":"tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu","status":"publish","type":"post","link":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/","title":{"rendered":"T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau?"},"content":{"rendered":"

\u0110\u1ec3 c\u00f3 th\u1ec3 b\u1eaft tay x\u00e2y d\u1ef1ng v\u00e0 \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng th\u00ec \u0111\u00f2i h\u1ecfi b\u1ea1n c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng v\u00e0 t\u00e0i n\u0103ng v\u00f4 c\u00f9ng \u0111a d\u1ea1ng. Nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 th\u1eadt s\u1ef1 c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u1ea1n gi\u1ecfi h\u01a1n trong vi\u1ec7c \u0111\u01b0a ra m\u1ed9t k\u1ebf ho\u1ea1ch, tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng thuy\u1ebft ph\u1ee5c, m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd ti\u1ec1n b\u1ea1c v\u00e0 t\u00e0i ch\u00ednh, ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 hi\u1ec7n c\u00f3 c\u1ee7a doanh nghi\u1ec7p. B\u1ea1n ph\u1ea3i c\u00f3 t\u1ea5t c\u1ea3 nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y \u0111\u1ec3 c\u00f3 m\u1ed9t n\u1ec1n t\u1ea3ng th\u1eadt t\u1ed1t tr\u00ean con \u0111\u01b0\u1eddng ti\u1ebfn t\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng! Tr\u01b0\u1edbc ti\u00ean, \u0111\u1ec3 c\u00f3 c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng cao nh\u1ea5t, b\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c r\u00f5 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p b\u1ea1n l\u00e0 nh\u1eefng ai? B\u00e0i vi\u1ebft m\u00f4 t\u1ea3 C\u00e1ch th\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty<\/span><\/p>\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a Kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau l\u00e0 g\u00ec?<\/span><\/h2>\n

V\u1edbi t\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u \u0111\u00e3 n\u00f3i \u1edf tr\u00ean, s\u1ebd kh\u00f4ng c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec n\u1ebfu b\u1ea1n “kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y ho\u1eb7c kh\u00f4ng x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh”.<\/span><\/p>\n

T\u00f4i ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n \u0111\u00e3 t\u1eebng nghe th\u1ea5y ai \u0111\u00f3 ngh\u0129 ra m\u1ed9t \u00fd t\u01b0\u1edfng kinh doanh tuy\u1ec7t v\u1eddi v\u00e0 b\u1ea3n m\u1ed9t k\u1ebf ho\u1ea1ch ho\u00e0n ch\u1ec9nh \u0111\u1ec3 bi\u1ebfn n\u00f3 th\u00e0nh hi\u1ec7n th\u1ef1c. Nh\u1eefng ng\u01b0\u1eddi n\u00e0y l\u00e0m vi\u1ec7c kh\u00f4ng m\u1ec7t m\u1ecfi \u0111\u1ec3 \u0111\u01b0a \u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd v\u00e0o th\u1ef1c t\u1ebf, nh\u01b0ng r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi trong s\u1ed1 h\u1ecd cho r\u1eb1ng kh\u00e1ch h\u00e0ng ch\u1ec9 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 nh\u1ecf<\/strong> xu\u1ea5t hi\u1ec7n trong b\u1ea3n k\u1ebf ho\u1ea1ch \u0111\u00f3.<\/span><\/p>\n

H\u1ecd kh\u0103ng kh\u0103ng cho r\u1eb1ng: “s\u1ea3n ph\u1ea9m c\u1ee7a t\u00f4i tuy\u1ec7t v\u1eddi, ch\u1ea5t l\u01b0\u1ee3ng; s\u1ea3n ph\u1ea9m c\u1ee7a t\u00f4i uy t\u00edn, t\u00f4i l\u00e0 ng\u01b0\u1eddi th\u1eadt n\u00ean t\u00f4i s\u1ea3n xu\u1ea5t ra s\u1ea3n ph\u1ea9m th\u1eadt, t\u00f4i kh\u00f4ng l\u1ea5y l\u00e3i, t\u00f4i ch\u1ec9 mu\u1ed1n gi\u00fap \u0111\u1eddi… v.v…” m\u00e0 ng\u00e0y n\u00e0y qua ng\u00e0y kh\u00e1c h\u1ecd v\u1eabn kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh s\u1ed1 mong mu\u1ed1n \u0111\u01a1n gi\u1ea3n v\u00ec h\u1ecd kh\u00f4ng c\u00f3 \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Th\u1ef1c t\u1ebf l\u1ea1i cho ch\u00fang ta m\u1ed9t b\u1ee9c tranh ho\u00e0n to\u00e0n kh\u00e1c. C\u00e1c c\u00f4ng ty c\u00f3 c\u00e1c s\u1ea3n ph\u1ea9m \u00edt xu\u1ea5t s\u1eafc h\u01a1n l\u1ea1i c\u00f3 th\u1ec3 g\u1eb7t h\u00e1i \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh c\u00f4ng l\u1edbn<\/span>, trong khi c\u00f3 nh\u1eefng c\u00f4ng ty \u0111\u01b0a ra m\u1ed9t s\u1ea3n ph\u1ea9m th\u1ef1c s\u1ef1 s\u00e1ng t\u1ea1o nh\u01b0ng l\u1ea1i kh\u00f4ng bao gi\u1edd th\u00e0nh c\u00f4ng.<\/span><\/p>\n

L\u1ea5y v\u00ed d\u1ee5 v\u1ec1 vi\u1ec7c kinh doanh th\u1ee9c \u0103n nhanh v\u1edbi m\u1ee9c gi\u00e1 trung b\u00ecnh. Kh\u00f4ng ai trong s\u1ed1 h\u1ecd c\u00f3 th\u1ec3 kinh doanh th\u00e0nh c\u00f4ng v\u1edbi m\u1ed9t nh\u00e0 h\u00e0ng t\u1ea7m trung hay gi\u1ed1ng nh\u01b0 c\u00e1c c\u1eeda h\u00e0ng th\u1ee9c \u0103n nhanh l\u1edbn \u2013 c\u00e1c t\u1eadp \u0111o\u00e0n tr\u1ecb gi\u00e1 h\u00e0ng t\u1ef7 \u0111\u00f4 la. T\u1ea1i sao? B\u1edfi v\u00ec h\u1ecd bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd l\u00e0 ai;\u00a0Kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd kh\u00f4ng mu\u1ed1n \u0103n \u0111\u1ed3 l\u1ea1 m\u1eaft; kh\u00e1ch h\u00e0ng ch\u1ec9 mu\u1ed1n m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 \u0103n nhanh, r\u1ebb v\u00e0 no b\u1ee5ng.<\/strong><\/span><\/p>\n

N\u1ebfu b\u1ea1n mu\u1ed1n doanh nghi\u1ec7p c\u1ee7a m\u00ecnh ph\u00e1t tri\u1ec3n, b\u1ea1n c\u1ea7n bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 ai, t\u00ecm ki\u1ebfm h\u1ecd v\u00e0 khi\u1ebfn h\u1ecd trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n<\/strong>. D\u1ef1a tr\u00ean nh\u1eefng \u0111i\u1ec1u \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y s\u1ebd bi\u1ebfn h\u1ecd tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng quen thu\u1ed9c. C\u00e1c m\u1eb9o sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/span><\/p>\n

Kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, kh\u00e1ch h\u00e0ng mong mu\u1ed1n c\u1ee7a b\u1ea1n l\u00e0 ai?<\/b><\/span><\/h2>\n

Khi b\u1ea1n b\u1eaft \u0111\u1ea7u kinh doanh, b\u1ea1n s\u1ebd c\u00f3 \u00fd t\u01b0\u1edfng s\u01a1 b\u1ed9 v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o \u1edf l\u0129nh v\u1ef1c m\u00e0 b\u1ea1n tham gia \u2013 thu h\u00fat m\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng khi m\u1edf m\u1ed9t nh\u00e0 h\u00e0ng kh\u00e1c v\u1edbi m\u1edf m\u1ed9t c\u1eeda h\u00e0ng \u0111i\u1ec7n t\u1eed.<\/span><\/p>\n

\u0110i\u1ec1u quan tr\u1ecdng b\u1ea1n c\u1ea7n bi\u1ebft th\u00eam l\u00e0 c\u00f3 c\u00e1c m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng kh\u00e1c nhau m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3 trong c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p; Neiman Marcus<\/a> (m\u1ed9t trong s\u1ed1 c\u1eeda h\u00e0ng b\u00e1n l\u1ebb th\u1eddi trang cao c\u1ea5p l\u1edbn nh\u1ea5t n\u01b0\u1edbc M\u1ef9) thu h\u00fat m\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t kh\u00e1c so v\u1edbi Macy<\/a> (m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u b\u00e1n h\u00e0ng gia d\u1ee5ng n\u1ed5i ti\u1ebfng t\u1ea1i M\u1ef9).<\/span><\/p>\n

Khi \u0111\u00e3 ch\u1eafc ch\u1eafn v\u1ec1 th\u1ecb tr\u01b0\u1eddng ng\u00e1ch m\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1ebd chi\u1ebfm \u01b0u th\u1ebf th\u00ec b\u1ea1n s\u1ebd ph\u1ea3i t\u00ecm ra nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0o b\u1ea1n mu\u1ed1n thu h\u00fat<\/em><\/strong>.<\/span><\/p>\n

M\u1ed9t doanh nghi\u1ec7p chuy\u00ean bi\u1ec7t h\u01a1n c\u00f3 \u00edt c\u01a1 h\u1ed9i h\u01a1n \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 c\u0169ng c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n \u00edt ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi c\u1ea1nh tranh h\u01a1n. M\u1ed9t c\u1eeda h\u00e0ng s\u1eeda ch\u1eefa m\u00e1y t\u00ednh v\u00e0 m\u1ed9t c\u1eeda h\u00e0ng chuy\u00ean s\u1eeda ch\u1eefa c\u00e1c m\u00e1y ch\u01a1i game c\u0169 th\u00ec kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng g\u1eb7p ph\u1ea3i nhi\u1ec1u s\u1ef1 ch\u1ed3ng ch\u00e9o kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"KH\u00c1CH<\/p>\n

Xem x\u00e9t th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n<\/span><\/h2>\n

Sau khi b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c \u00fd t\u01b0\u1edfng v\u1ec1 kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a b\u1ea1n tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o, b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u thu h\u00fat nh\u00f3m nh\u00e2n kh\u1ea9u h\u1ecdc<\/span> c\u1ee5 th\u1ec3 \u0111\u00f3<\/em><\/strong>.<\/span><\/p>\n

Trong khi m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t quan \u0111i\u1ec3m duy nh\u1ea5t th\u00ec c\u00f3 m\u1ed9t l\u01b0\u1ee3ng nh\u00e2n kh\u1ea9u h\u1ecdc nh\u1ea5t \u0111\u1ecbnh c\u00f3 th\u1ecb hi\u1ebfu v\u00e0 h\u00e0nh vi ch\u1ed3ng ch\u00e9o nhau. Nh\u1eefng lo\u1ea1i s\u1ea3n ph\u1ea9m n\u00e0o h\u1ecd t\u00ecm ki\u1ebfm? Nh\u1eefng h\u00ecnh th\u1ee9c giao d\u1ecbch v\u00e0 khuy\u1ebfn m\u00e3i m\u00e0 h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng quan t\u00e2m? H\u1ecd m\u1eb7c nh\u1eefng lo\u1ea1i qu\u1ea7n \u00e1o n\u00e0o? H\u1ecd l\u00e1i xe g\u00ec? N\u1ebfu m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 thu h\u00fat nh\u1eefng ng\u01b0\u1eddi c\u00f3 m\u1ee9c thu nh\u1eadp nh\u1ea5t \u0111\u1ecbnh n\u00e0o \u0111\u00f3, h\u00e3y t\u00ecm nh\u1eefng h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 n\u00e0o m\u00e0 h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng mua nh\u1ea5t.<\/span><\/p>\n

\"X\u00e1c
\nX\u00e1c \u0111\u1ecbnh nh\u00e2n kh\u1ea9u h\u1ecdc c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 gi\u00e1 tr\u1ecb ti\u1ec1m n\u0103ng r\u1ea5t h\u1eefu \u00edch cho vi\u1ec7c nh\u1eafm m\u1ee5c ti\u00eau c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p. (\u1ea2nh minh h\u1ecda)<\/em><\/span><\/p>\n

M\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 vi\u1ec7c m\u1ed9t doanh nghi\u1ec7p \u0111\u00e3 kh\u00f4ng xem x\u00e9t h\u1ed3 s\u01a1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh tr\u01b0\u1edbc khi tri\u1ec3n khai k\u1ebf ho\u1ea1ch tung s\u1ea3n ph\u1ea9m ra th\u1ecb tr\u01b0\u1eddng l\u00e0 m\u00e0n ra m\u1eaft th\u1ea3m kh\u1ed1c c\u1ee7a Arch Deluxe<\/a>.<\/span><\/p>\n

\u0110\u01b0\u1ee3c g\u1eafn m\u00e1c l\u00e0 m\u1ed9t lo\u1ea1i burger cao c\u1ea5p h\u01a1n v\u00e0 \u201cd\u00e0nh cho ng\u01b0\u1eddi l\u1edbn\u201d th\u00ec Arch Deluxe \u0111\u00e3 c\u00f3 r\u1ea5t \u00edt s\u1ef1 \u0111\u00f3n nh\u1eadn t\u00edch c\u1ef1c khi ra \u0111\u1eddi v\u00e0o n\u0103m 1996. Nh\u1eefng ng\u01b0\u1eddi th\u01b0\u1eddng xuy\u00ean \u0111\u1ebfn McDonalds (\u0111a ph\u1ea7n l\u00e0 tr\u1ebb em) kh\u00f4ng quan t\u00e2m v\u00e0 kh\u00f4ng mong mu\u1ed1n m\u1ed9t s\u1ea3n ph\u1ea9m t\u1ed1t h\u01a1n, m\u1eb7c d\u00f9 th\u1ef1c s\u1ef1 \u0111\u00f3 c\u0169ng l\u00e0 m\u1ed9t lo\u1ea1i th\u1ee9c \u0103n nhanh. McDonalds \u0111\u00e3 m\u1ea5t h\u01a1n 100 tri\u1ec7u \u0111\u00f4 la v\u1edbi Arch Deluxe.<\/span><\/p>\n

S\u1ef1 hi\u1ec3u bi\u1ebft qu\u00e1 c\u01a1 b\u1ea3n v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a McDonalds \u0111\u00e3 \u0111\u01b0a ra m\u1ed9t \u00fd t\u01b0\u1edfng kh\u00f4ng \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc v\u00e0 l\u00ean k\u1ebf ho\u1ea1ch k\u1ef9 c\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 khi\u1ebfn cho doanh nghi\u1ec7p b\u1ecb th\u1ea5t b\u1ea1i.<\/span><\/p>\n

Khai th\u00e1c s\u1ee9c m\u1ea1nh c\u1ee7a ph\u00e2n t\u00edch Kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/b><\/span><\/h2>\n

Vi\u1ec7c Ph\u00e2n t\u00edch \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u00e3 xu\u1ea5t hi\u1ec7n m\u1ed9t th\u1eddi gian d\u00e0i nh\u01b0ng ch\u1ec9 trong v\u00f2ng m\u01b0\u1eddi n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y m\u1edbi c\u00f3 nhi\u1ec1u c\u00e1c doanh nghi\u1ec7p nh\u1ecf b\u1eaft \u0111\u1ea7u khai th\u00e1c s\u1ee9c m\u1ea1nh c\u1ee7a n\u00f3.<\/span><\/p>\n

Ph\u00e2n t\u00edch<\/em><\/strong>\u00a0chia nh\u1ecf c\u00e1c th\u1ed1ng k\u00ea v\u00e0 ph\u00e2n t\u00edch c\u00e1c \u0111i\u1ec3m d\u1eef li\u1ec7u\u00a0cho<\/em><\/strong>\u00a0m\u1ee5c \u0111\u00edch x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn m\u1edbi<\/em><\/strong>. C\u00e1c ph\u1ea7n m\u1ec1m hi\u1ec7n \u0111\u1ea1i cho ph\u00e9p b\u1ea1n theo d\u00f5i g\u1ea7n nh\u01b0 m\u1ecdi kh\u00eda c\u1ea1nh c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c v\u1ec1 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: nh\u1eefng g\u00ec h\u1ecd t\u00ecm ki\u1ebfm, y\u00eau c\u1ea7u; th\u1eddi gian h\u1ecd d\u00e0nh cho c\u00e1c trang; s\u1ed1 l\u1ea7n h\u1ecd nh\u1ea5p v\u00e0o c\u00e1c li\u00ean k\u1ebft nh\u1ea5t \u0111\u1ecbnh v\u00e0 th\u00eam nhi\u1ec1u \u0111i\u1ec1u kh\u00e1c n\u1eefa \u0111\u01b0\u1ee3c ti\u1ebft l\u1ed9 th\u00f4ng qua ph\u00e2n t\u00edch.<\/span><\/p>\n

\"PH\u00c2N<\/p>\n

Ph\u00e2n t\u00edch kh\u00f4ng ch\u1ec9 cho b\u1ea1n bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai m\u00e0 c\u00f2n cho bi\u1ebft nh\u1eefng th\u00f4ng tin n\u00e0o h\u1ecd th\u01b0\u1eddng xem v\u00e0 t\u00ecm ki\u1ebfm. Ph\u00e2n t\u00edch th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 t\u00ecm th\u1ea5y v\u00e0 ch\u1eafc ch\u1eafn v\u1ec1 c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd, nh\u01b0ng h\u1ecd c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c b\u1ee9c tranh r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1ea7u ti\u00ean c\u1ee7a m\u00ecnh s\u1ebd nh\u01b0 th\u1ebf n\u00e0o.<\/span><\/p>\n

Ph\u00e2n t\u00edch cung c\u1ea5p cho b\u1ea1n c\u00e1c \u0111i\u1ec3m d\u1eef li\u1ec7u thu\u1ea7n t\u00fay; n\u00f3 kh\u00f4ng cho b\u1ea1n bi\u1ebft m\u00ecnh c\u1ea7n l\u00e0m g\u00ec, n\u00f3 ch\u1ec9 cung c\u1ea5p cho b\u1ea1n th\u00f4ng tin. Vi\u1ec7c x\u1eed l\u00fd th\u00f4ng tin n\u00e0y nh\u01b0 th\u1ebf n\u00e0o l\u00e0 t\u00f9y thu\u1ed9c v\u00e0o b\u1ea1n. M\u1ed9t khi b\u1ea1n s\u1eed d\u1ee5ng n\u00f3 \u0111\u00fang c\u00e1ch th\u00ec b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o cho m\u00ecnh m\u1ed9t l\u1ee3i th\u1ebf kinh doanh l\u1edbn h\u01a1n so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u00f3 \u00edt th\u00f4ng tin h\u01a1n.<\/span><\/p>\n

L\u1eddi nh\u1eafn c\u1ee7a Nh\u00e0 hu\u1ea5n luy\u1ec7n doanh nghi\u1ec7p<\/h2>\n

Kh\u00e1ch h\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/strong>, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. V\u00ec v\u1eady doanh nghi\u1ec7p n\u00ean\u00a0ch\u00fa tr\u1ecdng t\u00ecm ki\u1ebfm \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p<\/strong>\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh. Ch\u1ec9 khi n\u00e0o c\u00f3 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng th\u00ec\u00a0doanh nghi\u1ec7p m\u1edbi c\u00f3 th\u1ec3 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n th\u00e0nh c\u00f4ng<\/strong>.<\/span><\/p>\n

Tuy nhi\u00ean, b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y n\u1ebfu nh\u01b0 ch\u1ec9 \u0111\u01a1n \u0111\u1ed9c m\u1ed9t m\u00ecnh. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao b\u1ea1n c\u1ea7n nh\u1eefng ng\u01b0\u1eddi s\u1ebd gi\u00fap b\u1ea1n ho\u00e0n thi\u1ec7n nh\u1eefng \u0111i\u1ec1u \u0111\u00f3. T\u1eadn d\u1ee5ng t\u1ea5t c\u1ea3 c\u00e1c k\u1ef9 n\u0103ng n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 t\u1ea1o ra s\u1ef1 gi\u00e0u c\u00f3 v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/p>\n

Business COACH<\/a> I Executive COACH<\/a> I Chuy\u00ean gia hu\u1ea5n luy\u1ec7n \u0111i\u1ec1u h\u00e0nh doanh nghi\u1ec7p.<\/p>\n

MBA, Thomas Tr\u1ecbnh To\u00e0n.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1ec3 c\u00f3 th\u1ec3 b\u1eaft tay x\u00e2y d\u1ef1ng v\u00e0 \u0111i\u1ec1u h\u00e0nh m\u1ed9t doanh nghi\u1ec7p th\u00e0nh c\u00f4ng th\u00ec \u0111\u00f2i h\u1ecfi b\u1ea1n c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng v\u00e0 t\u00e0i n\u0103ng v\u00f4 c\u00f9ng \u0111a d\u1ea1ng. Nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 th\u1eadt s\u1ef1 c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u1ea1n gi\u1ecfi h\u01a1n trong vi\u1ec7c \u0111\u01b0a ra m\u1ed9t k\u1ebf ho\u1ea1ch, tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng thuy\u1ebft…<\/p>\n","protected":false},"author":1,"featured_media":3989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13,18,11,22,25],"tags":[14,17,29,20,31],"class_list":["post-3046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bai-viet","category-tri-thong-minh-cam-xuc","category-kien-thuc-kinh-doanh","category-marketing-thuc-chien","category-sales-va-marketing","tag-business-coaching-11","tag-dich-vu-khach-hang","tag-ke-hoach-kinh-doanh","tag-khoa-hoc-cham-soc-khach-hang","tag-nha-huan-luyen-doanh-nghiep"],"acf":[],"aioseo_notices":[],"yoast_head":"\nC\u00e1ch th\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty [0868 773939]<\/title>\n<meta name=\"description\" content=\"Kh\u00e1ch h\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. V\u00ec v\u1eady doanh nghi\u1ec7p n\u00ean\u00a0ch\u00fa tr\u1ecdng t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00e1ch th\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty [0868 773939]\" \/>\n<meta property=\"og:description\" content=\"Kh\u00e1ch h\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. V\u00ec v\u1eady doanh nghi\u1ec7p n\u00ean\u00a0ch\u00fa tr\u1ecdng t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/\" \/>\n<meta property=\"og:site_name\" content=\"TCBD - \u0110\u00e0o t\u1ea1o v\u00e0 Hu\u1ea5n luy\u1ec7n Ph\u00e1t tri\u1ec3n Doanh nghi\u00eap\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-10T04:21:21+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/\",\"url\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/\",\"name\":\"C\u00e1ch th\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty [0868 773939]\",\"isPartOf\":{\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2026-02-10T04:21:21+00:00\",\"dateModified\":\"2026-02-10T04:21:21+00:00\",\"author\":{\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#\/schema\/person\/240f396b208e5360c2f003f17f6c76bf\"},\"description\":\"Kh\u00e1ch h\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. V\u00ec v\u1eady doanh nghi\u1ec7p n\u00ean\u00a0ch\u00fa tr\u1ecdng t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh.\",\"breadcrumb\":{\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Trang ch\u1ee7\",\"item\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#website\",\"url\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/\",\"name\":\"TCBD - \u0110\u00e0o t\u1ea1o v\u00e0 Hu\u1ea5n luy\u1ec7n Ph\u00e1t tri\u1ec3n Doanh nghi\u00eap\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"vi\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#\/schema\/person\/240f396b208e5360c2f003f17f6c76bf\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1b7b76b1d98c4225f62635bd94eb066c9e731ccea885ebffc42cc132daa3704d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1b7b76b1d98c4225f62635bd94eb066c9e731ccea885ebffc42cc132daa3704d?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/tc.hvg.edu.vn\/kien-thuc\"],\"url\":\"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/author\/admin_f4uelv0l\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"C\u00e1ch th\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty [0868 773939]","description":"Kh\u00e1ch h\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. V\u00ec v\u1eady doanh nghi\u1ec7p n\u00ean\u00a0ch\u00fa tr\u1ecdng t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/","og_locale":"vi_VN","og_type":"article","og_title":"C\u00e1ch th\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty [0868 773939]","og_description":"Kh\u00e1ch h\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. V\u00ec v\u1eady doanh nghi\u1ec7p n\u00ean\u00a0ch\u00fa tr\u1ecdng t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh.","og_url":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/","og_site_name":"TCBD - \u0110\u00e0o t\u1ea1o v\u00e0 Hu\u1ea5n luy\u1ec7n Ph\u00e1t tri\u1ec3n Doanh nghi\u00eap","article_published_time":"2026-02-10T04:21:21+00:00","author":"admin","twitter_card":"summary_large_image","twitter_misc":{"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi":"admin","\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"8 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/","url":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/","name":"C\u00e1ch th\u1ee9c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty [0868 773939]","isPartOf":{"@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#primaryimage"},"image":{"@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#primaryimage"},"thumbnailUrl":"","datePublished":"2026-02-10T04:21:21+00:00","dateModified":"2026-02-10T04:21:21+00:00","author":{"@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#\/schema\/person\/240f396b208e5360c2f003f17f6c76bf"},"description":"Kh\u00e1ch h\u00e0ng l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf. V\u00ec v\u1eady doanh nghi\u1ec7p n\u00ean\u00a0ch\u00fa tr\u1ecdng t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau ph\u00f9 h\u1ee3p\u00a0c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u1ed5n \u0111\u1ecbnh.","breadcrumb":{"@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/tam-quan-trong-cua-viec-xac-dinh-dung-khach-hang-muc-tieu\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Trang ch\u1ee7","item":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/"},{"@type":"ListItem","position":2,"name":"T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau?"}]},{"@type":"WebSite","@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#website","url":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/","name":"TCBD - \u0110\u00e0o t\u1ea1o v\u00e0 Hu\u1ea5n luy\u1ec7n Ph\u00e1t tri\u1ec3n Doanh nghi\u00eap","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"vi"},{"@type":"Person","@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#\/schema\/person\/240f396b208e5360c2f003f17f6c76bf","name":"admin","image":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1b7b76b1d98c4225f62635bd94eb066c9e731ccea885ebffc42cc132daa3704d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1b7b76b1d98c4225f62635bd94eb066c9e731ccea885ebffc42cc132daa3704d?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/tc.hvg.edu.vn\/kien-thuc"],"url":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/author\/admin_f4uelv0l\/"}]}},"_links":{"self":[{"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/posts\/3046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/comments?post=3046"}],"version-history":[{"count":2,"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/posts\/3046\/revisions"}],"predecessor-version":[{"id":13619,"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/posts\/3046\/revisions\/13619"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/media?parent=3046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/categories?post=3046"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/wp-json\/wp\/v2\/tags?post=3046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}