{"id":3384,"date":"2026-02-10T11:21:37","date_gmt":"2026-02-10T04:21:37","guid":{"rendered":"https:\/\/thomastrinhtoan.com\/?p=3384"},"modified":"2026-02-10T11:21:37","modified_gmt":"2026-02-10T04:21:37","slug":"quy-trinh-va-nguyen-tac-quan-ly-chat-luong-tieu-chuan-iso-9001","status":"publish","type":"post","link":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/quy-trinh-va-nguyen-tac-quan-ly-chat-luong-tieu-chuan-iso-9001\/","title":{"rendered":"Quy tr\u00ecnh v\u00e0 nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ti\u00eau chu\u1ea9n ISO 9001"},"content":{"rendered":"

C\u00f3 th\u1ec3 n\u00f3i, vi\u1ec7c \u00e1p d\u1ee5ng Quy tr\u00ecnh thao t\u00e1c chu\u1ea9n SOP v\u00e0 b\u1ed9 ti\u00eau chu\u1ea9n Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ISO 9001 v\u00e0o doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c s\u1ebd l\u00e0 m\u1ed9t quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c gi\u00fap c\u1ea3i ti\u1ebfn k\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng th\u1ec3 v\u00e0 cung c\u1ea5p m\u1ed9t n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng th\u00f4ng qua vi\u1ec7c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng <\/b><\/span>tri\u1ec7t \u0111\u1ec3 nh\u1ea5t<\/b><\/span>.<\/b><\/span><\/p>\n

L\u1ee3i \u00edch khi \u00e1p d\u1ee5ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m theo ISO 9001<\/span><\/h2>\n

\u00c1p d\u1ee5ng ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m theo ISO 9001<\/a><\/h3>\n

C\u1ee5 th\u1ec3 quy tr\u00ecnh \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO 9001 v\u00e0o doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c nh\u01b0 th\u1ebf n\u00e0o; b\u1ea1n h\u00e3y theo d\u00f5i ngay b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a ch\u00fang t\u00f4i! V\u1edbi kinh nghi\u1ec7m bi\u00ean so\u1ea1n, th\u1ef1c thi v\u00e0 \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9 cho nh\u00e0 m\u00e1y s\u1ea3n xu\u1ea5t M\u00ec \u0102n Li\u1ec1n Miliket<\/a> t\u1eeb nh\u1eefng n\u0103m 2000 \u0111\u1ebfn nay, nh\u00e0 hu\u1ea5n luy\u1ec7n doanh nghi\u1ec7p Thomas Tr\u1ecbnh To\u00e0n<\/a> c\u00f3 b\u1ec1 d\u00e0y kinh nghi\u1ec7m c\u0169ng nh\u01b0 nh\u1eefng b\u00e0i h\u1ecdc v\u00f4 c\u00f9ng qu\u00fd gi\u00e1 v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c quy t\u1eafc \u0111\u1ec3 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m th\u1ef1c ph\u1ea9m, qua \u0111\u00f3 c\u00f3 th\u1ec3 gi\u00fap cho c\u00e1c doanh nghi\u1ec7p y\u00ean t\u00e2m trong vi\u1ec7c \u00e1p d\u1ee5ng v\u00e0 v\u1eadn h\u00e0nh ISO 9001 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi th\u1ef1c t\u1ebf v\u1eadn h\u00e0nh t\u1ea1i doanh nghi\u1ec7p.<\/span><\/p>\n

L\u1ee3i \u00edch th\u1ef1c t\u1ebf khi \u00e1p d\u1ee5ng ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ISO 9001<\/h3>\n
    \n
  1. T\u0103ng \u0111\u00e1ng k\u1ec3 n\u0103ng su\u1ea5t lao \u0111\u1ed9ng; gi\u1ea3m \u0111\u01b0\u1ee3c c\u00e1c chi ph\u00ed v\u1eadn h\u00e0nh kh\u00f4ng \u0111\u00e1ng c\u00f3 th\u00f4ng qua vi\u1ec7c xem x\u00e9t; ph\u00e2n b\u1ed5 c\u00e1c ngu\u1ed3n l\u1ef1c cho c\u00e1c qu\u00e1 tr\u00ecnh; c\u0169ng nh\u01b0 thi\u1ebft l\u1eadp m\u1ed1i t\u01b0\u01a1ng h\u1ed7 gi\u1eefa c\u00e1c qu\u00e1 tr\u00ecnh \u0111\u00f3; nh\u1eb1m mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao nh\u1ea5t; t\u1eeb \u0111\u00f3 gi\u1ea3m \u0111\u01b0\u1ee3c gi\u00e1 th\u00e0nh s\u1ea3n ph\u1ea9m, t\u0103ng kh\u1ed1i l\u01b0\u1ee3ng s\u1ea3n xu\u1ea5t, t\u0103ng doanh thu.<\/span><\/li>\n
  2. \u0110\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c vi\u1ec7c v\u01b0\u1ee3t h\u00e0ng r\u00e0o k\u1ef9 thu\u1eadt trong th\u01b0\u01a1ng m\u1ea1i qu\u1ed1c t\u1ebf.<\/span><\/li>\n
  3. Gi\u00fap doanh nghi\u1ec7p th\u1ea5y v\u00e0 x\u1eed l\u00fd ch\u00ednh x\u00e1c nh\u1eefng ch\u1eadm tr\u1ec5; sai s\u00f3t trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh doanh nghi\u1ec7p t\u1eeb \u0111\u00f3 c\u00e1c l\u00e3nh \u0111\u1ea1o c\u00f4ng ty gi\u1ea3m th\u1eddi gian ki\u1ec3m so\u00e1t; gia t\u0103ng s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ed5i m\u1edbi trong ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh.<\/span><\/li>\n
  4. Gi\u00fap n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh; \u0111\u1ea3m b\u1ea3o x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n th\u01b0\u01a1ng hi\u1ec7u c\u00f4ng ty.<\/span><\/li>\n<\/ol>\n
    \"\"
    Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo ti\u00eau chu\u1ea9n ISO 9001:2015<\/span><\/em><\/figcaption><\/figure>\n

    Quy tr\u00ecnh x\u00e2y d\u1ef1ng<\/b><\/span> qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m theo ISO 9001<\/span><\/h2>\n

    L\u1ee3i \u00edch \u0111\u00e3 c\u00f3, v\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u00e1p d\u1ee5ng ISO h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u00e0o doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 quy tr\u00ecnh g\u1ed3m 10 b\u01b0\u1edbc<\/strong><\/span> c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c n\u00e0y:<\/span><\/p>\n

    \"\"<\/p>\n

    1. Quy\u1ebft \u0111\u1ecbnh c\u00f3 n\u00ean \u00e1p d\u1ee5ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ISO 9001 hay kh\u00f4ng?<\/b><\/span><\/h3>\n

    Vi\u1ec7c n\u00e0y ph\u1ea3i d\u1ef1a v\u00e0o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00f4ng ty hi\u1ec7n t\u1ea1i c\u00f3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng y\u00eau c\u1ea7u gi\u00e1m s\u00e1t; ki\u1ec3m tra trong qu\u1ea3n l\u00fd hay kh\u00f4ng? T\u1ea5t nhi\u00ean v\u1edbi s\u1ef1 \u01b0u vi\u1ec7t c\u1ee7a ti\u00eau chu\u1ea9n ISO th\u00ec m\u1ed9t c\u00f4ng ty ch\u01b0a t\u1eebng c\u00f3 n\u00ean c\u00f3 quy\u1ebft \u0111\u1ecbnh \u00e1p d\u1ee5ng ti\u00eau chu\u1ea9n n\u00e0y.<\/span><\/p>\n

    2. T\u00ecm ra \u0111\u1ea1i di\u1ec7n l\u00e3nh \u0111\u1ea1o \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/span><\/h3>\n

    C\u1ea7n ph\u1ea3i b\u1ed5 nhi\u1ec7m m\u1ed9t \u0111\u1ea1i di\u1ec7n trong ban l\u00e3nh \u0111\u1ea1o c\u1ee7a t\u1ed5 ch\u1ee9c l\u00e0m \u0111\u1ea1i di\u1ec7n l\u00e3nh \u0111\u1ea1o ch\u1ea5t l\u01b0\u1ee3ng. Ng\u01b0\u1eddi n\u00e0y c\u00f3 chuy\u00ean m\u00f4n nh\u1ea5t \u0111\u1ecbnh v\u1ec1 h\u1ec7 th\u1ed1ng ISO v\u00e0 quy tr\u00ecnh s\u1ea3n xu\u1ea5t c\u0169ng nh\u01b0 c\u00e1c quy tr\u00ecnh qu\u1ea3n tr\u1ecb n\u1ed9i b\u1ed9 c\u1ee7a c\u00f4ng ty. C\u00f3 th\u1ec3 l\u00e0 m\u1ed9t Ph\u00f3 Gi\u00e1m \u0110\u1ed1c hay m\u1ed9t tr\u01b0\u1edfng ph\u00f2ng c\u00f3 kinh nghi\u1ec7m.<\/span><\/p>\n

    3. X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/b><\/span><\/h3>\n

    \u0110\u1ec3 \u00e1p d\u1ee5ng ISO 9001 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng; tr\u01b0\u1edbc ti\u00ean ch\u00fang ta c\u1ea7n ph\u00e2n t\u00edch v\u00e0 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u1ee7a ti\u00eau chu\u1ea9n m\u00e0 t\u1ed5 ch\u1ee9c m\u00ecnh \u00e1p d\u1ee5ng. Sau \u0111\u00f3, xem x\u00e9t s\u1ef1 \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u kho\u1ea3n \u0111\u00f3 c\u1ee7a t\u1ed5 ch\u1ee9c m\u00e0 nh\u1ea5t l\u00e0 t\u1ea1i nh\u1eefng b\u1ed9 ph\u1eadn, nh\u1eefng c\u00f4ng vi\u1ec7c m\u00e0 t\u1ed5 ch\u1ee9c d\u1ef1 \u0111\u1ecbnh \u00e1p d\u1ee5ng. Sau khi ph\u00e2n t\u00edch c\u00e1c \u0111i\u1ec1u kho\u1ea3n, ch\u00fang ta c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n.<\/span><\/p>\n

    4. Th\u00f4ng b\u00e1o v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 \u00e1p d\u1ee5ng quy tr\u00ecnh ISO 9001 v\u00e0o qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/b><\/span><\/h3>\n

    \u0110\u00e2y l\u00e0 m\u1ed9t th\u00f4ng tin quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh m\u1ecdi ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh s\u1eafp t\u1edbi. V\u00ec v\u1eady, c\u1ea7n ph\u1ea3i th\u00f4ng b\u00e1o cho t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n vi\u00ean trong doanh nghi\u1ec7p \u0111\u01b0\u1ee3c bi\u1ebft; \u0111\u1ec3 chu\u1ea9n b\u1ecb cho k\u1ebf ho\u1ea1ch \u00e1p d\u1ee5ng.<\/span><\/p>\n

    5. Chu\u1ea9n b\u1ecb t\u00e0i li\u1ec7u cho b\u1ed9 ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO<\/b><\/span><\/h3>\n

    B\u1ed9 ti\u00eau chu\u1ea9n ISO 9001 \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u b\u1eaft bu\u1ed9c, theo y\u00eau c\u1ea7u c\u1ee7a c\u00e1c \u0111i\u1ec1u kho\u1ea3n trong ti\u00eau chu\u1ea9n. V\u00e0 t\u1ed5 ch\u1ee9c ph\u1ea3i so\u1ea1n th\u1ea3o m\u1ecdi t\u00e0i li\u1ec7u li\u00ean quan, \u0111\u1ec3 ph\u00f9 h\u1ee3p cho vi\u1ec7c \u0111\u00e1p \u1ee9ng v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n ISO.<\/span><\/p>\n

    6. Th\u1ef1c hi\u1ec7n x\u00e2y d\u1ef1ng b\u1ed9 quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo y\u00eau c\u1ea7u c\u1ee7a ISO 9001<\/b><\/span><\/h3>\n

    \u0110\u01b0a nh\u1eefng quy tr\u00ecnh t\u00e1c nghi\u1ec7p v\u00e0o h\u1ec7 th\u1ed1ng t\u00e0i li\u1ec7u c\u1ee7a ISO 9001 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng; \u00e1p d\u1ee5ng trong nh\u1eefng ph\u00f2ng ban li\u00ean quan c\u1ee7a t\u1ed5 ch\u1ee9c. Trong b\u01b0\u1edbc n\u00e0y th\u00ec c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean ph\u1ea3i \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 nh\u1eefng quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u1edbi; ho\u1eb7c nh\u1eefng thay \u0111\u1ed5i ch\u00ednh th\u1ee9c trong t\u00e0i li\u1ec7u theo ti\u00eau chu\u1ea9n ISO 9001 trong b\u01b0\u1edbc 5.<\/span><\/p>\n

    7. \u0110\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9 \u0111\u1ecbnh k\u1ef3 v\u1ec1 vi\u1ec7c tu\u00e2n th\u1ee7 c\u00e1c quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/span><\/h3>\n

    ISO 9001, y\u00eau c\u1ea7u t\u1ed5 ch\u1ee9c ph\u1ea3i \u0111\u1ecbnh k\u1ef3 \u0111\u00e1nh gi\u00e1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO 9001 c\u1ee7a t\u1ed5 ch\u1ee9c, th\u00f4ng qua vi\u1ec7c \u0111\u00e3 \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9 s\u1ebd \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 \u0111\u1ec3 th\u1ef1c hi\u1ec7n trong qu\u00e1 tr\u00ecnh t\u1ed5 ch\u1ee9c b\u1eaft \u0111\u1ea7u khi tri\u1ec3n khai \u00e1p d\u1ee5ng. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed7i 3 th\u00e1ng ho\u1eb7c m\u1ed7i 6 th\u00e1ng \u0111\u1ec3 r\u00fat kinh nghi\u1ec7m v\u00e0 t\u00ecm ra c\u00e1c l\u1ed7i \u0111\u1ec3 kh\u1eafc ph\u1ee5c. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9 n\u00ean \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u01b0\u1edbc ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e1nh gi\u00e1 th\u1ea9m \u0111\u1ecbnh ho\u1eb7c \u0111\u00e1nh gi\u00e1 c\u1ea5p ch\u1ee9ng nh\u1eadn c\u1ee7a c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n ph\u1ea5t h\u00e0nh ch\u1ee9ng nh\u1eadn ISO 9001.<\/span><\/p>\n

    8. \u0110\u0103ng k\u00fd ISO 9001 – quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ee7a C\u00f4ng ty<\/b><\/span><\/h3>\n

    Tr\u01b0\u1edbc khi t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ee9ng nh\u1eadn ISO 9001 th\u00ec c\u1ea7n ph\u1ea3i l\u1ef1a ch\u1ecdn m\u1ed9t t\u1ed5 ch\u1ee9c ch\u1ee9ng nh\u1eadn ISO 9001 \u0111\u1ec3 \u0111\u0103ng k\u00fd ch\u1ee9ng nh\u1eadn. \u0110\u01a1n v\u1ecb ch\u1ee9ng nh\u1eadn n\u00e0y l\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ed9c l\u1eadp; \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u1ec1 vi\u1ec7c ch\u1ee9ng nh\u1eadn h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO.<\/span><\/p>\n

    \u0110\u01a1n v\u1ecb n\u00e0y s\u1ebd \u0111\u00e1nh gi\u00e1 chu\u1ea9n \u0111o\u00e1n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO 9001 c\u1ee7a doanh nghi\u1ec7p; n\u1ebfu cu\u1ed9c \u0111\u00e1nh gi\u00e1 ho\u00e0n t\u1ea5t v\u00e0 ph\u00f9 h\u1ee3p theo y\u00eau c\u1ea7u c\u1ee7a ti\u00eau chu\u1ea9n th\u00ec h\u1ecd s\u1ebd c\u1ea5p gi\u1ea5y ch\u1ee9ng nh\u1eadn ISO 9001.<\/span><\/p>\n

    9. Nh\u1eadn Ch\u1ee9ng nh\u1eadn ISO 9001<\/b><\/span><\/h3>\n

    \u0110\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc c\u1ef1c k\u1ef3 quan tr\u1ecdng; doanh nghi\u1ec7p \u0111\u01b0\u1ee3c c\u1ea5p ph\u1ea3i \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c ch\u1ee9ng nh\u1eadn ISO 9001 \u0111\u00e1nh gi\u00e1 l\u00e0 v\u01b0\u1ee3t qua v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ee9ng ch\u1ec9 ch\u1ee9ng nh\u1eadn h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ph\u00f9 h\u1ee3p ISO 9001. C\u00e1c b\u01b0\u1edbc t\u1eeb 1 \u0111\u1ebfn 8 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ee9ng ch\u1ec9 ISO 9001 n\u00e0y.<\/span><\/p>\n

    Tuy nhi\u00ean, \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 s\u1ebd ch\u01b0a quen v\u1edbi vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c \u1edf b\u00ean ngo\u00e0i, do \u0111\u00f3 c\u1ea7n ph\u1ea3i khuy\u1ebfn kh\u00edch, \u0111\u1ed9ng vi\u00ean h\u1ecd \u0111\u1ec3 c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb t\u1ed1t cho c\u00f4ng cu\u1ed9c \u0111\u00e1nh gi\u00e1; c\u0169ng nh\u01b0 l\u00e0 ph\u1ea3i h\u01b0\u1edbng d\u1eabn c\u00e1ch th\u1ee9c t\u01b0\u01a1ng t\u00e1c, ph\u1ed1i h\u1ee3p v\u1edbi nh\u1eefng chuy\u00ean gia \u0111\u00e1nh gi\u00e1 ch\u1ee9ng nh\u1eadn. \u0110\u1eebng \u0111\u1ec3 m\u1ed9t nh\u00e2n vi\u00ean kh\u00f4ng am hi\u1ec3u g\u00ec v\u1ec1 h\u1ec7 th\u1ed1ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c \u0111\u00e1nh gi\u00e1 ch\u1ee9ng nh\u1eadn ISO 9001 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/p>\n

    10. Duy tr\u00ec ch\u1ee9ng ch\u1ec9 ISO 9001<\/b><\/span><\/h3>\n

    C\u00f3 r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 sai l\u1ea7m khi ngh\u0129 r\u1eb1ng, ch\u1ec9 c\u1ea7n c\u00f3 ch\u1ee9ng ch\u1ec9 ch\u1ee9ng nh\u1eadn b\u1ed9 ti\u00eau chu\u1ea9n ISO 9001 \u0111\u00e3 l\u00e0 b\u01b0\u1edbc cu\u1ed1i c\u00f9ng c\u1ee7a c\u00f4ng vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 \u00e1p d\u1ee5ng ch\u1ee9ng nh\u1eadn ISO 9001.<\/span><\/p>\n

    Tuy nhi\u00ean, vi\u1ec7c duy tr\u00ec \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00f3 c\u0169ng quan tr\u1ecdng kh\u00f4ng k\u00e9m. Do \u0111\u00f3, doanh nghi\u1ec7p c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ISO 9001 c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh xuy\u00ean su\u1ed1t \u1edf trong ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 ph\u1ea3i th\u01b0\u1eddng xuy\u00ean c\u1ea3i ti\u1ebfn n\u00f3 h\u01a1n n\u1eefa.<\/span><\/p>\n

    \n
    \n

    07 Nguy\u00ean T\u1eafc Qu\u1ea3n L\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/span><\/h2>\n

    Nguy\u00ean t\u1eafc s\u1ed1 1 v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m: H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng<\/span><\/b><\/span><\/h3>\n

    H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng l\u00e0 nguy\u00ean t\u1eafc \u0111\u1ea7u ti\u00ean v\u00e0 l\u00e0 nguy\u00ean t\u1eafc ch\u1ee7 ch\u1ed1t trong c\u00e1c ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a b\u1ed9 ti\u00eau chu\u1ea9n ISO 9001:2015. Kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng t\u1ea1o n\u00ean l\u1ee3i nhu\u1eadn v\u00e0 gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u cho doanh nghi\u1ec7p. S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p ph\u1ee5 thu\u1ed9c v\u00e0o kh\u00e1ch h\u00e0ng v\u00ec v\u1eady vi\u1ec7c \u0111\u1eb7t tr\u1ecdng t\u00e2m doanh nghi\u1ec7p h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng, \u0111\u00e1p \u1ee9ng s\u1ef1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng.<\/span><\/p>\n

    \"\"<\/p>\n

    C\u01a1 s\u1edf nguy\u00ean t\u1eafc \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng c\u1ee7a ti\u00eau chu\u1ea9n ISO<\/b><\/span><\/h4>\n

    C\u00e1c nguy\u00ean t\u1eafc trong ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ISO 9001:2015 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u1ec3 c\u1ea3i ti\u1ebfn hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng trong t\u1ed5 ch\u1ee9c. Trong \u0111\u00f3, th\u1ef1c hi\u1ec7n nguy\u00ean t\u1eafc \u201cH\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng\u201d l\u00e0 y\u00eau c\u1ea7u t\u01b0\u1edfng ch\u1eebng nh\u01b0 \u0111\u01a1n gi\u1ea3n nh\u01b0ng kh\u00f4ng ph\u1ea3i ai c\u0169ng hi\u1ec3u r\u00f5 v\u1ec1 n\u00f3.<\/span><\/p>\n

    M\u1ed9t doanh nghi\u1ec7p \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 ph\u00e1t tri\u1ec3n th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i v\u00e0 b\u1ec1n v\u1eefng ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng thu h\u00fat v\u00e0 gi\u1eef \u0111\u01b0\u1ee3c ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed7i kh\u00eda c\u1ea1nh trong ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p \u0111\u1ec1u mang l\u1ea1i nh\u1eefng c\u01a1 h\u1ed9i t\u1ea1o ra nhi\u1ec1u gi\u00e1 tr\u1ecb thi\u1ebft th\u1ef1c cho kh\u00e1ch h\u00e0ng. Doanh nghi\u1ec7p kh\u00f4ng nh\u1eefng ph\u1ea3i cung c\u1ea5p nh\u1eefng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng. Khi \u0111\u00f3, doanh nghi\u1ec7p m\u1edbi c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch t\u1eeb vi\u1ec7c th\u1ef1c hi\u1ec7n nguy\u00ean t\u1eafc \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

    Nh\u1eefng l\u1ee3i \u00edch \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u1eeb nguy\u00ean t\u1eafc \u201cH\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng\u201d<\/b><\/span><\/h4>\n

    \"\"<\/p>\n

    C\u00e1c doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec1u t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n v\u1edbi m\u1ee5c \u0111\u00edch t\u00ecm ki\u1ebfm l\u1ee3i nhu\u1eadn th\u00f4ng qua vi\u1ec7c th\u1ecfa m\u00e3n c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng l\u00e0 ngu\u1ed3n l\u1ee3i ch\u00ednh kh\u00f4ng th\u1ec3 thay th\u1ebf c\u1ee7a doanh nghi\u1ec7p, c\u0169ng v\u00ec v\u1eady vi\u1ec7c ho\u1ea1t \u0111\u1ed9ng h\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tr\u1ef1c ti\u1ebfp mang l\u1ea1i nh\u1eefng l\u1ee3i th\u1ebf to l\u1edbn cho doanh nghi\u1ec7p nh\u01b0:<\/span><\/p>\n