{"id":3863,"date":"2026-02-10T11:21:25","date_gmt":"2026-02-10T04:21:25","guid":{"rendered":"https:\/\/thomastrinhtoan.com\/?p=3863"},"modified":"2026-02-10T11:21:25","modified_gmt":"2026-02-10T04:21:25","slug":"xay-dung-dich-vu-khach-hang-xuat-sac-bang-mo-hinh-heart","status":"publish","type":"post","link":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/xay-dung-dich-vu-khach-hang-xuat-sac-bang-mo-hinh-heart\/","title":{"rendered":"X\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc b\u1eb1ng m\u00f4 h\u00ecnh HEART"},"content":{"rendered":"

D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc<\/strong> \u0111\u1ebfn t\u1eeb tr\u00e1i tim nh\u00e2n h\u1eadu – \u0111\u1ebfn t\u1eeb c\u1ea3m x\u00fac c\u1ee7a \u00f4ng\/b\u00e0 ch\u1ee7 c\u00f4ng ty sau \u0111\u00f3 lan truy\u1ec1n v\u00e0 \u0111\u01b0\u1ee3c th\u1ef1c thi<\/strong> c\u00f3 t\u00ednh k\u1ef7 lu\u1eadt \u0111\u1ebfn \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1<\/strong> v\u00e0 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn<\/strong> b\u1eb1ng c\u1ea3m x\u00fac\u2026 t\u1eeb \u0111\u00f3 kh\u00e1ch h\u00e0ng s\u1ebd trung th\u00e0nh v\u00e0 lu\u00f4n gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng m\u1edbi cho c\u00f4ng ty – th\u01b0\u1edbc \u0111o s\u1ef1 trun th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 NPS – Net Promoter Score. Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 ti\u00eau ch\u00ed quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ecdi ho\u1ea1t \u0111\u1ed9ng kinh doanh. <\/span><\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc… l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/span><\/h3>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 h\u01b0\u1edbng d\u1eabn m\u00e0 m\u1ed9t c\u00f4ng ty cung c\u1ea5p cho m\u1ecdi ng\u01b0\u1eddi tr\u01b0\u1edbc, trong v\u00e0 sau khi h\u1ecd mua m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. C\u00f3 m\u1ed1i t\u01b0\u01a1ng quan tr\u1ef1c ti\u1ebfp gi\u1eefa kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u0103ng tr\u01b0\u1edfng doanh thu.<\/span><\/p>\n

S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 m\u1ed9t ph\u1ea7n c\u01a1 b\u1ea3n c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh, v\u00e0 \u0111i\u1ec1u \u0111\u00f3 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft khi kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c b\u1eb1ng TR\u00c1I TIM v\u00e0 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m ch\u00e2n th\u00e0nh t\u1eeb C\u00f4ng ty. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng mong \u0111\u1ee3i r\u1ea5t nhi\u1ec1u t\u1eeb c\u00e1c th\u01b0\u01a1ng hi\u1ec7u – v\u00e0 c\u00f3 nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u v\u0129nh c\u1eedu<\/strong> \u0111\u1ec3 l\u1ef1a ch\u1ecdn. D\u1ecbch v\u1ee5 c\u1ea7n ph\u1ea3i l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a m\u1ed7i b\u01b0\u1edbc trong h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd, t\u1eeb nh\u1eefng t\u01b0\u01a1ng t\u00e1c ban \u0111\u1ea7u cho \u0111\u1ebfn sau khi mua h\u00e0ng v\u00e0 h\u01a1n th\u1ebf n\u1eefa.<\/span><\/p>\n

N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n: C\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n \u0111\u1ea9y m\u1ea1nh d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi mang l\u1ea1i tr\u1ea3i nghi\u1ec7m m\u00e0 kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i ho\u1eb7c c\u00f3 nguy c\u01a1 thua \u0111\u1ed1i th\u1ee7.<\/span><\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc l\u00e0 g\u00ec?<\/span><\/h3>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc<\/strong> li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u00e1p \u1ee9ng v\u00e0 v\u01b0\u1ee3t qua s\u1ef1 mong \u0111\u1ee3i c\u1ee7a Kh\u00e1ch h\u00e0ng. N\u00f3 c\u00f3 ngh\u0129a l\u00e0 cho kh\u00e1ch h\u00e0ng th\u1ea5y h\u1ecd quan tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi b\u1ea1n v\u00e0 doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch th\u00e2n thi\u1ec7n – h\u1eefu \u00edch v\u00e0 t\u00edch c\u1ef1c.<\/span><\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc l\u00e0 t\u01b0 duy<\/u><\/strong><\/a> coi tr\u1ecdng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng h\u01a1n nhu c\u1ea7u c\u1ee7a b\u1ea1n trong m\u1ecdi th\u1eddi \u0111i\u1ec3m<\/u>.<\/span><\/p>\n

M\u1ed9t th\u00e1i \u0111\u1ed9 bi\u1ebft \u01a1n<\/strong> nh\u1eafc nh\u1edf m\u1ecdi ng\u01b0\u1eddi r\u1eb1ng doanh nghi\u1ec7p lu\u00f4n coi tr\u1ecdng kh\u00e1ch h\u00e0ng \u0111\u00e3 chi ti\u1ec1n cho h\u1ecd. M\u1ed9t t\u01b0 duy t\u1eadp trung v\u00e0o l\u00f2ng bi\u1ebft \u01a1n<\/strong> s\u1ebd t\u1ea1o ra s\u1ef1 ch\u1ee7 \u0111\u1ed9ng v\u00e0 t\u00edch c\u1ef1c, gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng ra quy\u1ebft \u0111\u1ecbnh l\u00e0m \u0103n v\u1edbi b\u1ea1n h\u01a1n.<\/span><\/p>\n

Theo Jeffrey Gitomer \u0111\u00e3 vi\u1ebft trong cu\u1ed1n \u201cLittle Gold Book of \u201cYes\u201d Attitude\u201d: \u201cM\u1ed7i doanh nh\u00e2n th\u00e0nh c\u00f4ng \u0111\u1ec1u c\u00f3 m\u1ed9t c\u00e2u n\u00f3i: YES! \u0110\u00f3 l\u00e0 th\u00e1i \u0111\u1ed9 m\u1ea1nh m\u1ebd \u0111\u1ec3 gi\u00fap h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec1u t\u01b0\u1edfng nh\u01b0 kh\u00f4ng th\u1ec3! Khi b\u1ea1n lu\u00f4n n\u00f3i YES, th\u00ec m\u1ecdi vi\u1ec7c lu\u00f4n b\u1eaft \u0111\u1ea7u b\u1eb1ng YES v\u1edbi b\u1ea1n\u2026 v\u00e0 b\u1ea1n s\u1ebd t\u00ecm \u0111\u01b0\u1ee3c c\u00e1ch \u0111\u1ec3 m\u1ecdi th\u1ee9 tr\u1edf th\u00e0nh YES (c\u00f3 th\u1ec3). K\u1ec3 c\u1ea3 khi c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ea7u ti\u00ean b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c l\u00e0 NO\u201d.<\/em><\/span><\/span><\/p>\n

\u0110\u0103ng k\u00fd Hu\u1ea5n luy\u1ec7n khai v\u1ea5n 1 gi\u1edd MI\u1ec4N PH\u00cd<\/strong> <\/span><\/a>c\u00f9ng Nh\u00e0 Hu\u1ea5n luy\u1ec7n doanh nghi\u1ec7p<\/strong><\/span><\/a>\u00a0t\u1ea1i \u0111\u00e2y.<\/p>\n

\"\u0110\u0102NG<\/a><\/p>\n

T\u01b0 duy n\u00e0y s\u1ebd gi\u00fap t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n s\u1ef1 v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

\"D\u1ecbch<\/p>\n

N\u00f3 t\u1ea1o ra m\u1ed9t t\u01b0 duy t\u00edch c\u1ef1c<\/span><\/strong><\/a> t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y tho\u1ea3 m\u00e3n sau m\u1ed7i ng\u00e0y l\u00e0m vi\u1ec7c. Vi\u1ec7c th\u01b0\u1eddng xuy\u00ean x\u00e2y d\u1ef1ng t\u01b0 duy coi tr\u1ecdng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi kh\u00e1c c\u0169ng gi\u00fap nh\u00e2n s\u1ef1 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng s\u1ef1 t\u00f4n tr\u1ecdng. K\u00e8m theo m\u1ed9t n\u1ee5 c\u01b0\u1eddi!<\/span><\/p>\n

S\u1eed d\u1ee5ng HEART<\/span> \u0111\u1ec3 thi\u1ebft l\u1eadp d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng Xu\u1ea5t s\u1eafc.<\/strong><\/span><\/h2>\n

V\u1edbi n\u1ec1n kinh t\u1ebf chuy\u1ec3n d\u1ecbch ng\u00e0y c\u00e0ng nhi\u1ec1u sang th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed m\u1ed7i ng\u00e0y, c\u00e1c l\u1ef1a ch\u1ecdn c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t nhi\u1ec1u trong h\u1ea7u h\u1ebft m\u1ecdi ng\u00e0nh. V\u1edbi suy ngh\u0129 \u0111\u00f3, h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e3 quy \u0111\u1ecbnh r\u1eb1ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang tr\u1edf th\u00e0nh \u01b0u ti\u00ean cao h\u01a1n khi l\u1ef1a ch\u1ecdn m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/span><\/p>\n

\"C\u00f4ng<\/p>\n

C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u01b0ng m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p d\u01b0\u1eddng nh\u01b0 ch\u1ea1m \u0111\u1ebfn t\u1ea5t c\u1ea3 c\u00e1c ph\u1ea7n quan tr\u1ecdng nh\u1ea5t m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn l\u00e0 ph\u01b0\u01a1ng ph\u00e1p H-E-A-R-T. \u0110i\u1ec1u n\u00e0y c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho nh\u1eefng vi\u1ec7c nh\u01b0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c ho\u1eb7c v\u1edbi gia \u0111\u00ecnh, ho\u1eb7c th\u1ef1c s\u1ef1 l\u00e0 b\u1ea5t k\u1ef3 b\u01b0\u1edbc \u0111i n\u00e0o trong cu\u1ed9c s\u1ed1ng, v\u00ec n\u00f3 t\u1eadp trung v\u00e0o l\u00f2ng t\u1ed1t v\u00e0 s\u1ef1 t\u00f4n tr\u1ecdng.<\/span><\/p>\n

Nghe ch\u1ee7 \u0111\u1ed9ng (Hear by <\/strong>Heart<\/strong>)<\/strong><\/span><\/h3>\n

B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 nghe nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng n\u00f3i.<\/span><\/p>\n

S\u1ef1 s\u1eb5n s\u00e0ng c\u0169ng quan tr\u1ecdng nh\u01b0 qu\u00e1 tr\u00ecnh l\u1eafng nghe th\u1ef1c t\u1ebf. N\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 b\u1ed1n ho\u1eb7c n\u0103m c\u00e1ch<\/u><\/strong> \u0111\u1ec3 kh\u00e1ch h\u00e0ng th\u1ea3o lu\u1eadn v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5<\/strong>, th\u00ec b\u1ea1n \u0111\u00e3 \u0111i ch\u1eadm so v\u1edbi b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean n\u00e0y.<\/span><\/p>\n

\u0110\u01b0\u1eddng d\u00e2y \u0111i\u1ec7n tho\u1ea1i, email, g\u1eb7p tr\u1ef1c ti\u1ebfp, nh\u1eafn tin, tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp, v\u00e0 th\u1eadm ch\u00ed c\u1ea3 th\u01b0 t\u00edn l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng c\u00e1ch m\u00e0 kh\u00e1ch h\u00e0ng c\u1ed1 g\u1eafng ti\u1ebfp c\u1eadn c\u00f4ng ty.<\/span><\/p>\n

S\u1eb5n s\u00e0ng h\u1ee3p l\u00fd v\u1ec1 m\u1eb7t t\u00e0i ch\u00ednh cho th\u1ea5y kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u00e0 b\u1ea1n quan t\u00e2m tr\u01b0\u1edbc c\u1ea3 khi b\u1ea1n th\u1ef1c s\u1ef1 b\u1eaft \u0111\u1ea7u th\u1ea3o lu\u1eadn v\u1ec1 tr\u1ea3i nghi\u1ec7m ho\u1eb7c vi\u1ec7c mua h\u00e0ng c\u1ee7a h\u1ecd.<\/span><\/p>\n

\u0110\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1eb1ng v\u0103n b\u1ea3n, vi\u1ec7c t\u00ecm hi\u1ec3u th\u00f4ng tin d\u1ec5 d\u00e0ng h\u01a1n m\u1ed9t ch\u00fat, nh\u01b0ng ngay c\u1ea3 tr\u00ean \u0111i\u1ec7n tho\u1ea1i v\u00e0 g\u1eb7p tr\u1ef1c ti\u1ebfp, vi\u1ec7c th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111\u1ec3 h\u1ecd k\u1ec3 to\u00e0n b\u1ed9 c\u00e2u chuy\u1ec7n l\u00e0 b\u01b0\u1edbc s\u1ed1 m\u1ed9t trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1eefng ch\u1eafc.<\/span><\/p>\n

\u0110\u1ed3ng c\u1ea3m \u2013 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed KH (Empathize with Heart)<\/strong><\/span><\/h3>\n

Tr\u00e1i ng\u01b0\u1ee3c v\u1edbi vi\u1ec7c l\u1eafng nghe, c\u1ea3m th\u00f4ng th\u01b0\u1eddng d\u1ec5 d\u00e0ng h\u01a1n m\u1ed9t ch\u00fat \u0111\u1ec3 th\u1ef1c hi\u1ec7n tr\u1ef1c ti\u1ebfp, v\u00ec nh\u1eefng ng\u01b0\u1eddi t\u1ee9c gi\u1eadn c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ngay c\u1ea3 v\u0103n b\u1ea3n h\u00f9ng h\u1ed3n v\u00e0 \u0111\u1ed3ng c\u1ea3m nh\u1ea5t v\u00e0 th\u00eam gi\u1ecdng \u0111i\u1ec7u ti\u00eau c\u1ef1c ho\u1eb7c ch\u00e2m bi\u1ebfm c\u1ee7a ri\u00eang h\u1ecd.\u0110i\u1ec1u \u0111\u00f3 t\u1ef1 b\u1ea3n th\u00e2n n\u00f3 khi\u1ebfn cho vi\u1ec7c tr\u1ea3 l\u1eddi email v\u00e0 tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp tr\u1edf n\u00ean kh\u00f3 kh\u0103n, nh\u01b0ng c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 vi\u1ebft b\u00e0i th\u00f4ng c\u1ea3m c\u00f3 th\u1ec3 gi\u00fap v\u01b0\u1ee3t qua r\u00e0o c\u1ea3n \u0111\u00f3.<\/span><\/p>\n

\u0110\u1ed1i v\u1edbi s\u1ef1 \u0111\u1ed3ng c\u1ea3m tr\u1ef1c ti\u1ebfp, h\u00e3y c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3, v\u00e0 nh\u1eefng cu\u1ed9c \u0111\u1ed1i tho\u1ea1i nh\u01b0 \u201cT\u00f4i hi\u1ec3u\u201d v\u00e0 \u201c\u0110i\u1ec1u \u0111\u00f3 c\u0169ng s\u1ebd khi\u1ebfn t\u00f4i kh\u00f3 ch\u1ecbu\u201d c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n tham gia v\u00e0o ph\u1ea7n quan tr\u1ecdng nh\u1ea5t c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p HEART, l\u1eddi xin l\u1ed7i.<\/span><\/p>\n

Xin l\u1ed7i \u2013 Apology by Heart<\/strong><\/span><\/h3>\n

M\u1ed9t s\u1ed1 ng\u01b0\u1eddi s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y cho r\u1eb1ng \u0111i\u1ec3m A l\u00e0 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1, nh\u01b0ng v\u1edbi th\u1ebf gi\u1edbi hi\u1ec7n \u0111\u1ea1i v\u1edbi r\u1ea5t nhi\u1ec1u l\u1ef1a ch\u1ecdn \u0111\u1ec3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng ti\u1ebfp t\u1ee5c, c\u00e2u th\u1ea7n ch\u00fa c\u1ed5 \u0111i\u1ec3n \u201ckh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u00fang\u201d quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft, do \u0111\u00f3, \u0111\u00e1nh gi\u00e1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong giai \u0111o\u1ea1n \u0111\u1ed3ng c\u1ea3m, v\u00e0 b\u1ea5t k\u1ec3 tr\u01b0\u1eddng h\u1ee3p n\u00e0o, l\u1eddi xin l\u1ed7i \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/span><\/p>\n

Kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f4ng phu, v\u00e0 ch\u1eafc ch\u1eafn s\u1ebd c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh h\u01a1n nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c, nh\u01b0ng c\u1ee5 th\u1ec3 l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng th\u00edch nghe b\u1ea1n cho l\u00e0 \u0111\u00fang.T\u01b0\u01a1ng t\u1ef1 nh\u01b0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c l\u00e0m cho c\u00e1c c\u00e1 nh\u00e2n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n, vi\u1ec7c xin l\u1ed7i m\u1ed9t kh\u00e1ch h\u00e0ng \u0111ang t\u1ee9c gi\u1eadn khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y nh\u01b0 \u0111ang \u1edf tr\u00ean gh\u1ebf c\u1ee7a ng\u01b0\u1eddi l\u00e1i xe.<\/span><\/p>\n

\u0110\u00e1p \u1ee9ng \u2013 Response from Heart<\/strong><\/span><\/h3>\n

Trong c\u00e1c t\u00ecnh hu\u1ed1ng l\u00fd t\u01b0\u1edfng, d\u00f9 g\u1eb7p tr\u1ef1c ti\u1ebfp, qua \u0111i\u1ec7n tho\u1ea1i hay qua tin nh\u1eafn, b\u1ea1n s\u1ebd bi\u1ebft c\u00e1ch kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 v\u00e0 ph\u1ea3n h\u1ed3i c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n nh\u01b0 “\u0111\u00e2y, ch\u00fang t\u00f4i \u0111\u00e3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1!”<\/u><\/strong>N\u1ebfu bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c ngay l\u1eadp t\u1ee9c cho v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd kh\u00f4ng c\u00f3 s\u1eb5n ho\u1eb7c v\u01b0\u1ee3t qu\u00e1 m\u1ee9c l\u01b0\u01a1ng c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean nh\u1ea5t \u0111\u1ecbnh, m\u1ed9t ph\u1ea3n h\u1ed3i n\u00e0o \u0111\u00f3 v\u1eabn r\u1ea5t quan tr\u1ecdng ngay sau l\u1eddi xin l\u1ed7i, v\u00ec n\u00f3 s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y nh\u01b0 b\u1ea1n \u0111ang \u1edf trong g\u00f3c c\u1ee7a h\u1ecd.Ngay c\u1ea3 m\u1ed9t l\u1eddi h\u1ee9a \u0111\u01a1n gi\u1ea3n l\u00e0 n\u00f3i chuy\u1ec7n ngay v\u1edbi ai \u0111\u00f3 bi\u1ebft c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd ho\u1eb7c l\u1eddi h\u1ee9a v\u1ec1 m\u1ed9t email ti\u1ebfp theo n\u1ebfu n\u00f3 l\u00e0 v\u0103n b\u1ea3n, c\u0169ng t\u0103ng th\u00eam m\u1ee9c \u0111\u1ed9 tho\u1ea3i m\u00e1i ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng h\u01a1i kh\u00f3 ch\u1ecbu v\u00ec kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c.<\/span><\/p>\n

C\u1ea3m t\u1ea1 – Thanks \u201c\u201d with YOUR Heart<\/strong><\/span><\/h3>\n

Cho d\u00f9 ph\u1ea3n h\u1ed3i c\u00f3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd hay kh\u00f4ng, th\u00ec m\u1ed9t l\u1eddi c\u1ea3m \u01a1n l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c. H\u00e3y cho h\u1ecd bi\u1ebft r\u1eb1ng v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c xem x\u00e9t v\u00e0 b\u1ea1n \u0111\u00e1nh gi\u00e1 cao vi\u1ec7c h\u1ecd li\u00ean h\u1ec7, v\u00ec \u0111i\u1ec1u \u0111\u00f3 cu\u1ed1i c\u00f9ng s\u1ebd gi\u00fap c\u00f4ng ty c\u1ee7a b\u1ea1n ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n trong t\u01b0\u01a1ng lai.Th\u00eam r\u1eb1ng b\u1ea1n hy v\u1ecdng h\u1ecd ti\u1ebfp t\u1ee5c l\u00e0 m\u1ed9t trong nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3, t\u1ea5t nhi\u00ean!Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp trong ph\u1ea7n gi\u1edbi thi\u1ec7u, t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc n\u00e0y trong ph\u01b0\u01a1ng ph\u00e1p H-E-A-R-T \u0111\u1ec1u xu\u1ea5t ph\u00e1t t\u1eeb l\u00f2ng t\u1ed1t v\u00e0 n\u1ed7 l\u1ef1c hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c \u0111\u1ebfn t\u1eeb \u0111\u00e2u.N\u00f3 tuy\u1ec7t v\u1eddi cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0ng c\u0169ng tuy\u1ec7t v\u1eddi trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y!<\/span><\/p>\n

C\u00e1c b\u01b0\u1edbc x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc:<\/strong><\/span><\/h2>\n

1. Thi\u1ebft l\u1eadp m\u1ed9t ti\u00eau ch\u00ed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc t\u1eeb TR\u00c1I TIM<\/span><\/h3>\n

H\u00e3y ph\u00e2n t\u00edch m\u1ed9t v\u00ed d\u1ee5 kh\u00e1c v\u1ec1 c\u00e1c ti\u00eau chu\u1ea9n \u1ee9ng x\u1eed t\u1eadp trung v\u00e0o con ng\u01b0\u1eddi, \u0111\u1ebfn t\u1eeb c\u1eeda hi\u1ec7u th\u1eddi trang K. Renee \u1edf West Des Moines, Iowa.<\/span><\/p>\n

Jeff Schulz, ch\u1ee7 c\u1eeda h\u00e0ng, \u0111\u00e3 n\u00f3i: \u201cCh\u00fang t\u00f4i tin r\u1eb1ng m\u1ea1ch m\u00e1u nu\u00f4i s\u1ed1ng c\u1eeda h\u00e0ng ch\u00ednh l\u00e0 m\u1ed1i quan h\u1ec7 m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 x\u00e2y d\u1ef1ng v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 c\u1ee7a m\u00ecnh.\u201d<\/span><\/p>\n

C\u1eeda h\u00e0ng c\u1ee7a \u00f4ng \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y th\u00f4ng qua chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1eb1ng c\u00e1ch tu\u00e2n th\u1ee7 c\u00f4ng th\u1ee9c HEART, ch\u00ednh l\u00e0 d\u1ecbch v\u1ee5 t\u1eeb TR\u00c1I TIM nh\u01b0ng quan tr\u1ecdng h\u01a1n h\u1ebft l\u00e0 C\u00f4ng ty n\u00e0y s\u1eed d\u1ee5ng lu\u00f4n Key Word “H.E.A.R.T”<\/span><\/a> \u0111\u1ec3 bi\u1ebfn th\u00e0nh ti\u00eau chu\u1ea9n ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n c\u1ee7a m\u00ecnh.<\/strong><\/span><\/p>\n