{"id":5149,"date":"2026-02-10T11:21:43","date_gmt":"2026-02-10T04:21:43","guid":{"rendered":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/?p=5149"},"modified":"2026-02-10T11:21:43","modified_gmt":"2026-02-10T04:21:43","slug":"khoa-hoc-boi-duong-ky-nang-quan-ly-cho-can-bo-quan-ly-cap-trung","status":"publish","type":"post","link":"https:\/\/ceo.actioncoach.edu.vn\/kien-thuc\/khoa-hoc-boi-duong-ky-nang-quan-ly-cho-can-bo-quan-ly-cap-trung\/","title":{"rendered":"KH\u00d3A H\u1eccC \u201cB\u1ed2I D\u01af\u1ee0NG K\u1ef8 N\u0102NG QU\u1ea2N L\u00dd CHO C\u00c1N B\u1ed8 QU\u1ea2N L\u00dd C\u00c1P TRUNG”"},"content":{"rendered":"

Trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t v\u00e0 doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng \u0111\u1ed5i m\u1edbi, vai tr\u00f2 c\u1ee7a c\u00e1n b\u1ed9 qu\u1ea3n l\u00fd c\u1ea5p trung<\/strong> ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng. H\u1ecd ch\u00ednh l\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa l\u00e3nh \u0111\u1ea1o c\u1ea5p cao v\u00e0 nh\u00e2n vi\u00ean, l\u00e0 nh\u1eefng ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp \u0111i\u1ec1u h\u00e0nh, tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c, \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t v\u00e0 th\u00fac \u0111\u1ea9y \u0111\u1ed9i nh\u00f3m ph\u00e1t tri\u1ec3n.<\/span><\/p>\n

Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i ai c\u0169ng \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 t\u01b0 duy qu\u1ea3n l\u00fd, k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o v\u00e0 n\u0103ng l\u1ef1c \u0111i\u1ec1u h\u00e0nh<\/strong> \u0111\u1ec3 \u0111\u1ea3m nh\u1eadn t\u1ed1t vai tr\u00f2 n\u00e0y. Ch\u00ednh v\u00ec v\u1eady, kh\u00f3a h\u1ecdc \u201cB\u1ed3i D\u01b0\u1ee1ng K\u1ef9 N\u0103ng Qu\u1ea3n tr\u1ecb Hi\u1ec7u su\u1ea5t cao d\u00e0nh Cho C\u00e1n B\u1ed9 Qu\u1ea3n L\u00fd C\u1ea5p Trung\u201d<\/strong> ra \u0111\u1eddi nh\u1eb1m gi\u00fap b\u1ea1n n\u00e2ng cao n\u0103ng l\u1ef1c qu\u1ea3n tr\u1ecb, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 khoa h\u1ecdc v\u00e0 \u0111\u01b0a doanh nghi\u1ec7p b\u1ee9t ph\u00e1 m\u1ea1nh m\u1ebd!<\/span><\/p>\n

B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng tr\u1edf th\u00e0nh m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc ch\u01b0a? C\u00f9ng kh\u00e1m ph\u00e1 ngay kh\u00f3a h\u1ecdc!<\/strong><\/span><\/p>\n

Th\u1eddi l\u01b0\u1ee3ng: 24 gi\u1edd (t\u01b0\u01a1ng \u0111\u01b0\u01a1ng 03 ng\u00e0y)<\/span><\/strong><\/p>\n

\"Kho\u00e1
Kho\u00e1 K\u1ef9 n\u0103ng qu\u1ea3n tr\u1ecb hi\u1ec7u su\u1ea5t cao d\u00e0nh cho qu\u1ea3n l\u00fd c\u1ea5p trung<\/span><\/figcaption><\/figure>\n

I.M\u1ee5c ti\u00eau kh\u00f3a h\u1ecdc<\/span><\/h2>\n

Sau kh\u00f3a h\u1ecdc, h\u1ecdc vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c trang b\u1ecb c\u00e1c ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng v\u1edbi vai | tr\u00f2 qu\u1ea3n l\u00fd c\u1ea5p trung t\u1ea1i c\u01a1 quan, doanh nghi\u1ec7p:<\/span><\/p>\n

– Hi\u1ec3u \u0111\u01b0\u1ee3c \u00fd ngh\u0129a t\u1ea7m quan tr\u1ecdng c\u1ee7a vai tr\u00f2 ng\u01b0\u1eddi qu\u1ea3n l\u00fd trong c\u00f4ng ty v\u00e0 ph\u00f2ng ban ch\u1ee9c n\u0103ng<\/span><\/p>\n

– Bi\u1ebft c\u00e1c m\u00f4 th\u1ee9c gi\u00fap h\u00ecnh th\u00e0nh t\u01b0 duy ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p<\/span><\/p>\n

– Bi\u1ebft c\u00e1ch nh\u1eadn di\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 n\u1ed9i b\u1ed9 c\u1ee7a b\u1ed9 ph\u1eadn m\u00ecnh d\u1ef1a tr\u00ean t\u1ea7m nh\u00ecn to\u00e0n c\u1ee5c c\u1ee7a c\u00f4ng ty<\/span><\/p>\n

– N\u1eafm v\u1eefng c\u00e1c ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ec3 n\u00e2ng cao n\u0103ng l\u1ef1c qu\u1ea3n tr\u1ecb c\u00f4ng vi\u1ec7c v\u00e0 con ng\u01b0\u1eddi nh\u01b0: K\u1ef9 n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch, k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, k\u1ef9 n\u0103ng t\u1ed5 ch\u1ee9c tri\u1ec3n khai, gi\u00e1m s\u00e1t, \u0111\u00e1nh gi\u00e1, ph\u1ea3n h\u1ed3i; k\u1ef9 n\u0103ng l\u1eadp b\u00e1o c\u00e1o v\u00e0 t\u1ed5 ch\u1ee9c cu\u1ed9c h\u1ecdp hi\u1ec7u qu\u1ea3, k\u1ef9 n\u0103ng t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 g\u00e2y \u1ea3nh h\u01b0\u1edfng, k\u1ef9 n\u0103ng t\u1ed5 ch\u1ee9c ph\u1ed1i h\u1ee3p l\u00e0m vi\u1ec7c nh\u00f3m hi\u1ec7u qu\u1ea3,…<\/span><\/p>\n

– X\u00e2y d\u1ef1ng, ph\u00e1t tri\u1ec3n v\u00e0 d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c g\u1eafn k\u1ebft v\u00e0 th\u00e0nh c\u00f4ng.<\/span><\/p>\n

II.N\u1ed9i dung ch\u01b0\u01a1ng tr\u00ecnh<\/span><\/h2>\n

1.Nh\u1eadn th\u1ee9c vai tr\u00f2 c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd trong t\u1ed5 ch\u1ee9c<\/span><\/h3>\n

– Kh\u00e1i ni\u1ec7m v\u1ec1 qu\u1ea3n l\u00fd,<\/span><\/p>\n

– C\u00e1c ch\u1ee9c n\u0103ng qu\u1ea3n l\u00fd.<\/span><\/p>\n

– Vai tr\u00f2 c\u1ee7a qu\u1ea3n l\u00fd.<\/span><\/p>\n

– Kh\u00e1i ni\u1ec7m v\u1ec1 l\u00e3nh \u0111\u1ea1o.<\/span><\/p>\n

– S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa l\u00e3nh \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00fd.<\/span><\/p>\n

– 4 m\u00f4 th\u1ee9c v\u1ec1 qu\u1ea3n l\u00fd.<\/span><\/p>\n

– Ch\u00e2n dung nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung.<\/span><\/p>\n

– M\u00f4 th\u1ee9c c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

2.K\u1ef9 n\u0103ng t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho b\u1ea3n th\u00e2n, nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ed9i nh\u00f3m<\/span><\/h3>\n

– T\u00e2m l\u00fd nh\u00e2n vi\u00ean v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd.<\/span><\/p>\n

– Ph\u00e2n t\u00edch \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/span><\/p>\n

– Kh\u1ea3o s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 v\u1ec1 m\u00f4i tr\u01b0\u1eddng v\u00e0 v\u0103n h\u00f3a l\u00e0m vi\u1ec7c.<\/span><\/p>\n

– Vai tr\u00f2 v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c.<\/span><\/p>\n

– C\u00e1c ph\u01b0\u01a1ng ph\u00e1p v\u00e0 thuy\u1ebft v\u1ec1 t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c.<\/span><\/p>\n

– Quy tr\u00ecnh t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c.<\/span><\/p>\n

– X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 chuy\u00ean nghi\u1ec7p.<\/span><\/p>\n

3.K\u1ef9 n\u0103ng L\u1eadp k\u1ebf ho\u1ea1ch tri\u1ec3n khai th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3<\/span><\/h3>\n

– Kh\u00e1i ni\u1ec7m v\u1ec1 k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

– Ph\u00e2n lo\u1ea1i k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

– Vai tr\u00f2, \u00fd ngh\u0129a, y\u00eau c\u1ea7u c\u1ee7a vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

– Th\u00e0nh ph\u1ea7n c\u1ee7a k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

– Nguy\u00ean t\u1eafc l\u1eadp k\u1ebf ho\u1ea1ch; M\u1ed9t s\u1ed1 c\u00f4ng c\u1ee5 l\u1eadp k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

. Truy\u1ec1n th\u00f4ng k\u1ebf ho\u1ea1ch trong tri\u1ec3n khai th\u1ef1c hi\u1ec7n.<\/span><\/p>\n

– V\u1eadn d\u1ee5ng m\u00f4 h\u00ecnh 5W1H2C5M trong tri\u1ec3n khai k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

– Ph\u00e2n c\u00f4ng v\u00e0 ph\u1ed1i h\u1ee3p trong tri\u1ec3n khai k\u1ebf ho\u1ea1ch.<\/span><\/p>\n

– Theo d\u00f5i, \u0111\u00e1nh gi\u00e1 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh.<\/span><\/p>\n

4.K\u1ef9 n\u0103ng ph\u1ea3n c\u00f4ng giao vi\u1ec7c v\u00e0 \u1ee7y quy\u1ec1n<\/span><\/h3>\n

– \u0110\u1ecbnh ngh\u0129a ph\u00e2n c\u00f4ng giao vi\u1ec7c v\u00e0 \u1ee7y quy\u1ec1n<\/span><\/p>\n

– T\u1ea7m quan tr\u1ecdng c\u1ee7a ph\u00e2n c\u00f4ng, giao vi\u1ec7c v\u00e0 \u1ee7y quy\u1ec1n trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c.<\/span><\/p>\n

– V\u00ed d\u1ee5 v\u1ec1 h\u1eadu qu\u1ea3 c\u1ee7a vi\u1ec7c ph\u00e2n c\u00f4ng, giao vi\u1ec7c v\u00e0 \u1ee7y quy\u1ec1n kh\u00f4ng hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

– Quy tr\u00ecnh c\u1ee7a vi\u1ec7c ph\u00e2n c\u00f4ng, giao vi\u1ec7c.<\/span><\/p>\n

– K\u1ef9 n\u0103ng giao ti\u1ebfp khi giao vi\u1ec7c.<\/span><\/p>\n

– Quy tr\u00ecnh \u1ee7y quy\u1ec1n hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

– Th\u1ef1c h\u00e0nh v\u00e0 ph\u00e2n t\u00edch tinh hu\u1ed1ng.<\/span><\/p>\n

5.K\u1ef9 n\u0103ng hu\u1ea5n luy\u1ec7n v\u00e0 k\u00e8m c\u1eb7p<\/span><\/h3>\n

– Gi\u1edbi thi\u1ec7u kh\u00e1i ni\u1ec7m hu\u1ea5n luy\u1ec7n v\u00e0 k\u00e8m c\u1eb7p<\/span><\/p>\n

– So s\u00e1nh s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa hai kh\u00e1i ni\u1ec7m n\u00e0y.<\/span><\/p>\n

– Th\u1ea3o lu\u1eadn v\u1ec1 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng nh\u1eefng kh\u00e1i ni\u1ec7m n\u00e0y \u0111\u1ed1i v\u1edbi c\u00e1 nh\u00e2n v\u00e0 t\u1ed5<\/span><\/p>\n

ch\u1ee9c (nh\u00e2n vi\u00ean, nh\u00e0 qu\u1ea3n l\u00fd, b\u1ed9 ph\u1eadn).<\/span><\/p>\n

– V\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u00e0 c\u00e1c c\u00e2u chuy\u1ec7n th\u00e0nh c\u00f4ng.<\/span><\/p>\n

– C\u00e1c k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u0111\u1ec3 hu\u1ea5n luy\u1ec7n v\u00e0 k\u00e8m c\u1eb7p th\u00e0nh c\u00f4ng<\/span><\/p>\n

– Quy tr\u00ecnh hu\u1ea5n luy\u1ec7n v\u00e0 k\u00e8m c\u1eb7p.<\/span><\/p>\n

– \u1ee8ng d\u1ee5ng c\u1ee7a hu\u1ea5n luy\u1ec7n v\u00e0 k\u00e8m c\u1eb7p trong qu\u1ea3n l\u00fd h\u00e0ng ng\u00e0y<\/span><\/p>\n

6.K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 ra quy\u1ebft \u0111\u1ecbnh<\/span><\/h3>\n

– Hi\u1ec3u v\u1ec1 v\u1ea5n \u0111\u1ec1<\/span><\/p>\n

– 6 giai \u0111o\u1ea1n trong quy tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n

– C\u00f4ng c\u1ee5 trong gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n

– M\u1ed9t s\u1ed1 sai l\u1ea7m trong vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n

– M\u1ed9t s\u1ed1 m\u00f4 h\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n

– Quy tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n

7.K\u1ef9 n\u0103ng l\u1eadp b\u00e1o c\u00e1o v\u00e0 t\u1ed5 ch\u1ee9c cu\u1ed9c h\u1ecdp hi\u1ec7u qu\u1ea3<\/span><\/h3>\n

– K\u1ef9 n\u0103ng l\u1eadp b\u00e1o c\u00e1o c\u00f4ng vi\u1ec7c:<\/span><\/p>\n

+ M\u1ee5c \u0111\u00edch, vai tr\u00f2, l\u1ee3i \u00edch c\u1ee7a b\u00e1o c\u00e1o c\u00f4ng vi\u1ec7c + C\u00e1c lo\u1ea1i b\u00e1o c\u00e1o c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

+ C\u1ea5u tr\u00fac c\u1ee7a m\u1ed9t b\u1ea3n b\u00e1o c\u00e1o.<\/span><\/p>\n

+ Quy tr\u00ecnh x\u00e2y d\u1ef1ng b\u1ea3n b\u00e1o c\u00e1o. – K\u1ef9 n\u0103ng t\u1ed5 ch\u1ee9c cu\u1ed9c h\u1ecdp hi\u1ec7u qu\u1ea3: + T\u1ed5ng quan v\u1ec1 t\u1ed5 ch\u1ee9c m\u1ed9t cu\u1ed9c h\u1ecdp. + Chu\u1ea9n b\u1ecb cho cu\u1ed9c h\u1ecdp.<\/span><\/p>\n

+ Ch\u1ee7 tr\u00ec m\u1ed9t cu\u1ed9c h\u1ecdp. + B\u00e1m s\u00e1t m\u1ed9t cu\u1ed9c h\u1ecdp.<\/span><\/p>\n

+ X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong cu\u1ed9c h\u1ecdp.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Trong b\u1ed1i c\u1ea3nh th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t v\u00e0 doanh nghi\u1ec7p kh\u00f4ng ng\u1eebng \u0111\u1ed5i m\u1edbi, vai tr\u00f2 c\u1ee7a c\u00e1n b\u1ed9 qu\u1ea3n l\u00fd c\u1ea5p trung ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng. 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